Responsible Gaming
at c9399 — Play Smart

1 Our Commitment to Responsible Gaming

At c9399, responsible gaming is not a compliance checkbox — it is a core part of who we are as a platform built for Bangladesh players. We understand that gambling, when approached without awareness and healthy boundaries, can transition from entertainment into a harmful habit. Our entire responsible gaming framework is designed to intervene before that transition happens and to support players who need help at any stage.

c9399 offers a wide range of betting and casino products including cricket betting on BPL, IPL, and T20 World Cup matches, live casino games powered by providers such as Evolution Gaming and Ezugi, slot games from Pragmatic Play and Microgaming, and fast-paced titles like Mahjong Ways and Win Drop. All of these products are designed for entertainment. They should never be used as a means to generate income, to recover debts, or to manage financial stress.

We encourage every player to approach c9399 with a clear budget, a time limit, and the understanding that the house always has a mathematical edge over the long term. Winning is possible — but it is never guaranteed. The responsible gaming tools on c9399 exist to help you stay in that entertainment mindset, and our support team is always available in English if you need guidance.

2 Age Restriction & Verification

c9399 strictly prohibits access to the platform by anyone under the age of 18. This is a firm, non-negotiable requirement. Gambling is an adult activity, and participation by minors carries serious legal, social, and developmental risks. c9399 takes its responsibility to prevent underage gambling with the utmost seriousness.

All players are required to confirm that they are 18 years of age or older at the point of registration. In addition, c9399 conducts identity verification (KYC) checks that require players to provide government-issued identification — such as a Bangladesh National Identity Card (NID) or passport — confirming their date of birth. Any account found to belong to an underage player will be immediately suspended and all funds returned, minus any winnings derived from gameplay while underage.

If you are aware of a minor who has gained access to the c9399 platform using falsified information, please contact our support team immediately via live chat or at [email protected]. We treat all such reports seriously and will act swiftly.

3 Responsible Gaming Tools

c9399 provides a comprehensive set of responsible gaming tools that are available to all players directly through the account settings panel. These tools are free to use, take effect quickly, and are designed to put you firmly in control of your gambling activity. Below is a full overview of each tool available on the c9399 platform:

4 Self-Exclusion & Time-Out

Self-exclusion is the strongest responsible gaming tool available on c9399. When you activate self-exclusion, your account is fully locked — you cannot log in, deposit funds, place bets, or access any gambling features on the platform for the duration you have chosen. Self-exclusion is designed for players who recognise that they need a more significant break from gambling.

c9399 offers the following self-exclusion durations:

• 1 Month: Suitable for players who want a meaningful short-term break to reassess their gambling habits.
• 3 Months: A medium-term exclusion period that provides time to seek professional advice and establish healthier habits.
• 6 Months: Recommended for players who have identified a significant change in their gambling behaviour and want an extended recovery period.
• 1 Year: A long-term exclusion for players who need sustained distance from gambling to address a serious problem.
• Permanent: A lifetime exclusion that permanently closes your c9399 account. This cannot be reversed. Any remaining balance will be returned to your registered bKash or Nagad account after a mandatory review period.

Once a self-exclusion is activated, it cannot be shortened or cancelled before the chosen period expires. This is intentional — the lock-in period ensures that the tool provides genuine protection rather than a temporary pause. When your self-exclusion period ends, you will need to proactively re-activate your account and complete a brief responsible gaming acknowledgement before resuming play.

During any active self-exclusion period, c9399 will also remove you from all marketing communications, bonus notifications, and promotional emails. We will not send any gambling-related messages to your registered email or phone number for the duration of your exclusion.

5 Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. It often begins as recreational betting — on a BPL match here, a few slot spins there — and slowly transitions into a pattern of behaviour that causes financial, emotional, or social harm. Awareness is the first step toward addressing it.

c9399 encourages all players to periodically reflect on their gambling behaviour. The following are recognised warning signs that gambling may be becoming a problem:

• Gambling with money set aside for essential expenses such as rent, food, or school fees.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Feeling anxious, irritable, or distressed when you are unable to gamble.
• Lying to family members or friends about how much time or money you spend on gambling.
• Borrowing money — from friends, family, or financial services — specifically to fund gambling.
• Neglecting work, studies, family responsibilities, or personal health because of gambling.
• Thinking about gambling constantly, including while at work, school, or during social gatherings.
• Failed attempts to reduce or stop gambling despite wanting to do so.
• Using gambling as a way to escape stress, depression, anxiety, or difficult personal situations.
• Spending increasing amounts of money to feel the same level of excitement from gambling.

If you recognise several of these signs in your own behaviour, we strongly encourage you to use c9399's self-exclusion tools and to seek professional support. Reaching out is a sign of strength, not weakness.

6 Self-Assessment Checklist

Use the checklist below to honestly assess your current relationship with gambling. This is not a clinical diagnostic tool, but it can help you identify patterns that may warrant closer attention or professional support. Answer each question honestly and reflect on what your answers reveal about your gambling habits.

7 Support & Resources

If you believe that gambling is negatively affecting your life or the life of someone close to you, there are several avenues of support available. c9399 is committed to connecting players with the help they need, whether that is through our own platform tools or through independent professional services.

c9399 Support Team: Our 24/7 English-language live chat support is the fastest way to reach us. If you are concerned about your gambling habits, tell our team and they will guide you through activating self-exclusion, setting limits, or taking a cooling-off break. You can also reach us at [email protected] — note that this is displayed as plain text and is not a clickable link.

Talk to Someone You Trust: Speaking to a trusted family member, friend, or community leader in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh is often the first important step. Sharing what you are going through with someone who knows you can make an enormous difference.

Seek Professional Counselling: Mental health professionals, including those who specialise in behavioural addiction, can provide structured, evidence-based support. We encourage players who recognise signs of problem gambling to seek professional counselling — this is a private and constructive step that many people find genuinely life-changing.

Financial Guidance: If gambling has created financial difficulties, speaking with a financial advisor or a reputable microfinance institution can help you map a route toward stability. Avoid borrowing further to fund gambling under any circumstances.

8 Parental Controls

If you share a device, computer, or mobile phone with younger family members, it is important to take steps to ensure that minors cannot access the c9399 platform or other gambling websites. c9399 strongly recommends the following measures for households with children or teenagers:

• Use device-level parental controls: Most smartphones and computers running Android, iOS, or Windows include parental control features that allow you to restrict access to specific websites and application categories. Enable these controls and apply a password that only adults in the household know.
• Keep your c9399 login credentials private: Never share your c9399 username or password with anyone, including family members. Log out of the platform after every session, especially on shared devices.
• Use browser filtering software: Third-party browser extensions and network-level filtering tools can block gambling-related websites across all devices on a home Wi-Fi network. These tools provide an additional layer of protection beyond device-level controls.
• Educate young people about gambling: Having open, age-appropriate conversations with teenagers about the risks of gambling — including the mathematical reality that the house always has an edge — is one of the most effective preventative measures available.
• Secure your bKash and Nagad accounts: Ensure that your mobile financial services accounts (bKash, Nagad, Rocket) are PIN-protected and that your mobile phone itself is secured with a PIN, pattern, or biometric lock.

If you believe that a minor has accessed c9399 using your account or through their own account with falsified information, contact our support team immediately. We will investigate promptly and take all necessary steps to close the account and return any funds deposited.