c9399 Privacy Policy

1 Information We Collect

c9399 collects personal information in several ways: directly from you when you register or interact with the platform, automatically as you navigate the site, and from third parties involved in identity verification and payment processing. The categories of data we collect include:

Registration & Identity Data: When you create a c9399 account, we collect your full legal name, date of birth, residential address in Bangladesh (including city such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is required to create and manage your account and to comply with Know Your Customer (KYC) obligations.

Identity Verification Documents: As part of the KYC process, c9399 may request copies of government-issued identification documents including your National Identity Card (NID), Bangladesh passport, or driving licence. We may also request proof of address such as a utility bill or bank statement issued within the last three months.

Financial & Transaction Data: We collect details of all deposits and withdrawals made through your c9399 account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank card), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and reference numbers. We do not store full bKash or Nagad PIN codes — only anonymised identifiers used to match transactions to accounts.

Betting & Gaming Activity: We record all bets, wagers, and game sessions associated with your account, including the games played, stakes placed, results, win/loss outcomes, and session duration. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud prevention.

Device & Technical Data: When you access c9399, our servers automatically collect your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and time zone setting. This information helps us maintain platform security, detect suspicious access patterns, and improve the user experience.

Communication Data: If you contact c9399 via live chat, email, or any other support channel, we retain a record of that correspondence including the content of messages, timestamps, and any attachments provided. This data is used for quality assurance, dispute resolution, and to improve our support services.

2 How We Use Your Data

c9399 processes personal data only for legitimate purposes that are directly related to the operation of the platform and the delivery of services to you. We do not process your data for any purpose that is incompatible with the purposes set out below:

• Account Management: To create, maintain, and secure your c9399 account, verify your identity, and manage your preferences and communication settings.
• Transaction Processing: To process your deposits via bKash, Nagad, Rocket, Upay, or bank card, and to execute withdrawal requests to your registered payment method. All transactions are processed in BDT.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and other legal obligations. Transaction records are retained in compliance with financial regulations applicable to online platforms operating in the Bangladesh market.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, identity theft, and other illegal or prohibited conduct on the platform.
• Responsible Gaming: To monitor betting and gaming patterns that may indicate problem gambling behaviour and to proactively reach out to players who may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Customer Support: To respond to your support enquiries, resolve disputes, and provide assistance with technical issues or account queries.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with c9399, identify areas for improvement, and develop new features and products.
• Marketing Communications: With your consent, to send you promotional offers, bonus notifications, and information about new games or features on c9399. You may opt out of marketing communications at any time by contacting support.

3 Data Sharing & Disclosure

c9399 does not sell, rent, or trade your personal data with third-party organisations for commercial or marketing purposes. However, we may share your personal information with the following categories of recipients where it is necessary and proportionate to do so:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Visa/Mastercard network processors receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data processed through their systems.
• Identity Verification Services: Third-party KYC and identity verification providers may receive copies of your identification documents in order to validate your identity as part of the c9399 account verification process. These providers are contractually bound to process your data only for the purpose of verification.
• Game Content Providers: Certified game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to enable game play. These providers do not receive your full name, payment details, or contact information.
• Legal & Regulatory Authorities: c9399 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by law, court order, or in connection with the investigation of illegal activity including fraud or money laundering.
• Fraud Prevention Networks: c9399 may share data with fraud prevention and AML screening services to identify and block fraudulent activity across the platform.
• Business Transfers: In the event that c9399 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via email or an on-platform notification.

All third parties with whom c9399 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with c9399's instructions and applicable data protection principles.

4 Cookies & Tracking Technologies

c9399 uses cookies and similar tracking technologies to enable core platform functionality, maintain your login session, and analyse how users interact with the site. The following categories of cookies are used on c9399:

• Strictly Necessary Cookies: These cookies are essential to the operation of the c9399 platform. They manage your login session, maintain your account preferences, and ensure that the platform functions correctly. These cookies cannot be disabled without affecting core functionality.
• Analytical Cookies: c9399 uses privacy-respecting analytics tools to collect aggregated, anonymised data about how users navigate the platform — including which pages are visited most frequently, how long users spend on particular sections, and where users typically exit the site. This data helps us improve the platform experience. Individual users are not identified through analytical cookies.
• Functional Cookies: These cookies remember your preferences such as language settings, preferred currency display, and notification preferences. They improve your experience by ensuring the platform behaves in line with your previous choices.
• Security Cookies: c9399 uses security cookies to detect and prevent fraudulent login attempts, session hijacking, and cross-site request forgery (CSRF) attacks. These cookies are a core component of the platform's security infrastructure.

Most web browsers allow you to manage cookie settings through their privacy or security settings menus. You may disable non-essential cookies via your browser settings; however, disabling strictly necessary cookies may prevent you from logging in or using core features of c9399. c9399 does not use third-party advertising cookies or behavioural targeting technologies.

5 Data Security & Storage

c9399 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL Encryption: All data transmitted between your browser and the c9399 platform is encrypted using Transport Layer Security (TLS). This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
• Data Encryption at Rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest using AES-256 encryption within secure, access-controlled data storage environments.
• Access Controls: Access to systems containing personal data is restricted to authorised personnel only, governed by role-based access controls (RBAC) and multi-factor authentication (MFA) requirements.
• Security Monitoring: c9399 employs continuous monitoring of its infrastructure for suspicious activity, intrusion attempts, and anomalous access patterns. Security events are logged and reviewed by the platform's security team.
• Vulnerability Management: c9399 conducts regular security assessments and acts promptly to patch identified vulnerabilities in its systems and third-party dependencies.

While c9399 employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for ensuring that your device and network connection are secure when accessing c9399. If you suspect that your account has been compromised, contact our support team immediately via live chat.

Data Storage Location: c9399 stores personal data on secure servers. Data may be processed by our service providers in jurisdictions outside Bangladesh. Where data is transferred internationally, c9399 ensures that appropriate safeguards are in place to protect your information to the same standard as described in this Policy.

6 Your Privacy Rights

As a c9399 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the c9399 support team via live chat or the email address listed in the Contact section of this Policy:

• Right of Access: You may request a copy of the personal data c9399 holds about you. We will provide this information within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your c9399 account settings; for other data, contact support.
• Right to Erasure: You may request that c9399 delete your personal data. This right is subject to certain limitations — for example, we are legally required to retain transaction records and identity documents for a minimum period for AML compliance purposes. Where deletion is not possible for legal reasons, we will inform you of this.
• Right to Restrict Processing: In certain circumstances, you may request that c9399 restrict the processing of your personal data — for example, while you contest the accuracy of data we hold or while a complaint is being investigated.
• Right to Data Portability: You may request a copy of the personal data you provided to c9399 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be entitled to continue processing where we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Retention Policy

c9399 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised and aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Where you request account closure, c9399 will mark your account as closed and cease active processing of your data for platform purposes. However, data subject to the retention periods above will continue to be held in secure, access-restricted archives for the relevant period before deletion.

8 Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way c9399 handles your personal data, please contact us through any of the following channels. All privacy-related communications are handled by the c9399 data protection team:

• Live Chat: Available 24/7 directly on the c9399 platform. This is the fastest way to reach our team for any privacy enquiry.
• Email: [email protected] — Email and WhatsApp contacts are displayed as plain text and are not clickable links.
• WhatsApp: +880 1700 000000

All enquiries are handled in English. Our support team operates on Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days.

c9399 reserves the right to update this Privacy Policy at any time. Where a material change is made, we will notify registered players via email or an on-platform notification prior to the change taking effect. Continued use of c9399 following notification of a policy update constitutes acceptance of the revised Policy. We encourage you to review this page periodically to remain informed of how your data is protected.